Contact Us
At DFDS we are dedicated to assisting you throughout your journey.
Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.
If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.
Alternatively, for a quicker response you can chat with Doria our Virtual Assistant by clicking on the message icon below or just simply Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.
For more than 19 passengers please visit our Group Travel page here.
Customer Care Opening Hours:
Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.
Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
Due to public holidays in France, our French customer service office will be closed on November 1st and 11th.
Online Chat
Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly.
If you would prefer to email us, please do so by using the specific email below:
UK – France
dover.pax@dfds.com
newhaven-dieppe@dfds.com
All other routes*
Travel.sales@dfds.com
*Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on dkinfo@dfds.com
Information
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Championing the Seas!
After being crowned ‘Europe’s Leading Ferry Operator 2024’ at the World Travel Awards earlier this year, we are delighted to announce we are now in the running for the World title.
Our deepest gratitude goes out to our employees, passengers, and partners for their continuous support and loyalty. Without you all, this nomination would not be possible. Your journey is our passion.
Thank you for being part of our success story!