FAQs

Age limits

Onboard our Newcastle-Amsterdam routes, a parent or guardian must accompany people under the age of 18 years.

Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.

Vehicle Information

Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.

You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.

Can I travel with a roof box/bike rack?

You are welcome to travel with a roof box or bike rack free of charge if it fits in the overall dimensions of your vehicle. If it exceeds this, you will need to move to the next size category, which can be done via the ‘My Booking' hub.

Can I book a specific cabin and/or book several cabins next to each other?

We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.

Is there a limit to how many people can stay in a cabin?

You cannot over occupy our cabins, unless it is by 1 infant under the age of 4.

I’m travelling on a Mini Cruise, is the cabin located for the whole trip?

Mini Cruise passengers who have the same cabin on the outward and return leg, may leave their belongings in the cabin, as this is allocated to them for the full trip.

Passengers who have a different cabin on the return leg must vacate the cabin before disembarking in IJmuiden. If you have a different cabin on the return, this will show on your boarding card/cabin key. Any luggage can be stored at Guest Services while you explore the city.

I’m experiencing payment issues, what should I do?

If you are experiencing payment issues, please contact our team who will assist you further.

I’ve cancelled my booking; will I get a refund?

Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.

I can't amend my booking online, what should I do?

If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.

Changing your booking

If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.

Why can’t I see my booking in the App or online?

If you booked through a company or agent other than DFDS, your booking won’t appear in the App or online. To make changes, contact the company you booked with, unless it’s within 48 hours of departure. In that case, you can make changes with DFDS, but charges may apply.

What kind of ID/documentation do I need to travel?

For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.

What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers, and our crew you must be able to handle and carry your luggage independently.

Can I bring food and drink on board?

You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.

Can I prebook meals?

Yes, you can prebook meals prior to your travel. To do this log into ‘My Bookings’ page, alternatively, contact us here.

Can I bring my travel cot to use on the ferry?

You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.

I’m travelling as a foot passenger, is there a Bus Transfer?

For more information regarding bus transfers in Newcastle and Amsterdam please head to our dedicated bus transfer page here.

What time should I check-in for my sailing?

You can find check in times on our dedicated page here.

What is the address of the terminal?

All port addresses can be found on our terminals page.

I’m running late to the port, what should I do?

If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in closes, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.

Where can I find information about travel updates?

You can find travel updates on our Travel Updates page and Twitter page.

What facilities are available at the port?

To read more about terminal facilities, please click here.

Can I charge my electric vehicle at the port or onboard?

We currently don’t have charging facilities for electric vehicles onboard or at the port.

Is there a lift on the ferry?

Yes, we do have lifts on our ships, however some decks are not accessible via lifts after sailing, such as

King Seaways: Deck 5
Princess Seaways: Deck 4

If you require to be parked near one, you must let us know at the time of booking, and check-in no later than 3pm.

Are there medical facilities onboard?

All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

Is there an ATM onboard and what forms of currency are accepted?

We have an ATM onboard; however, we accept Euro and GBP in the form of cards and cash.

Is there Wi-Fi onboard?

Onboard we offer WIFI. Telenor Maritime is the service provider, and access can be bought via your phone when logging onto the Wi-Fi or in the Guest Service Centre onboard. The Wi-Fi access code is limited to one device at a time.

Free Wi-Fi is available for all Commodore and Conference guests. Commodore passengers will receive a voucher in their cabin which should be taken to Guest Service Centre to redeem their free Wi-Fi access.

Ensure you're using the correct settings on your phone and deactivate roaming, or there is a risk you’ll be invoiced to your phone bill.

What dining facilities are there onboard?

When it comes to dining onboard Newcastle to Amsterdam, you will be spoilt for choice. We have two tantalising restaurants to tempt you, with a blend of traditional cuisine and international specialities that will make your mouth water. More information can be found here.

Can I smoke & vape onboard?

Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke.

What is my Duty-Free Allowance?

When purchasing Duty Free, there is a limit to the number of products you can bring back. Your allowance will vary depending on whether you are travelling to an EU country from the UK or returning to the UK from the EU.

Accessibility onboard

We have two ships that run on our Newcastle–Amsterdam route: King Seaways and Princess Seaways. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs, except the Sky Bar which is only accessible via an external staircase.

How do I request assistance?

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.

Is there a lift on the ferry?

Yes, we do have lifts on our ships, however some decks are not accessible via lifts after sailing, such as

King Seaways: Deck 5
Princess Seaways: Deck 4

If you require to be parked near one, you must let us know at the time of booking, and check-in no later than 3pm.

Do you offer Accessible Cabins?

Yes, onboard Newcastle – Amsterdam we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility. These are only bookable with the contact centre, please contact us here.

I’m travelling with an Assistance Dog; can I stay in any cabin type?

If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.

Guide, hearing, assistance & emotional support dog

DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.

Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.

Allergies, dietary requirements & medication

If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.

We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it. More information can be found here.

Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.

As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.

EES

The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.

ETIAS

In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.

UK ETA

The UK Electronic Travel Authorisation is a new requirement for people who do not need a visa to come to the UK. It gives you permission to travel to the UK, and it is electronically linked to your passport. It is currently due to come into force in November 2023. However, it is being introduced on a rolling basis, with EU citizens not currently expected to be affected until later in 2024. Full details can be found at the UK ETA website.

Please note that the new controls only affect our non-Schengen routes (i.e. UK routes and Rosslare – Dunkerque).

DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.

We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking. We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.