Sunflower lanyards

Feeling anxious about traveling with a hidden disability? Here at DFDS, our teams, both onboard and ashore, are committed to making travel easier for everyone. As part of the Hidden Disabilities Sunflower programme, we're here to recognise and assist customers with non-visible disabilities, conditions and chronic illnesses.

The Sunflower lanyard discreetly indicates to our staff that you may require additional support or assistance during your ferry journey. Whether it's extra time during boarding or finding places onboard, we're here to make your trip more comfortable.

The Sunflower is completely voluntary and open to all customers with invisible disabilities without needing to disclose details about their disability. This additional support complements the services we provide to passengers with reduced mobility as they travel through our ports or aboard our ferries. 

Choose the most convenient option for you:

Before you travel: Request a Sunflower lanyard by email at sunlan@dfds.com

On the day of travel: Available at our ports and onboard our ships. Simply ask a crew member or visit the Guest Information desk. 

If you need special assistance beyond what the Sunflower lanyard offers, please let us know at the time of booking or alternatively, no later than 48 hours before your planned departure.

Please note: Sunflower lanyards are due to be available on our Newhaven – Dieppe route by the end of September 2024.

At DFDS, inclusive travel is our priority. We're passionate about continuously improving to create a welcoming and inclusive environment for all our customers. Our friendly staff are trained to ask how they can help Sunflower wearers and provide support every step of the way, by offering kindness, understanding, patience and extra time.

Let us help you navigate your journey with confidence.