Onboard Information

Leaving your pet in the vehicle

Onboard our UK - France routes your pet must stay in the vehicle during the sailing, however for their safety and welfare, we advise that they are inside a suitable secure carrier.

To ensure your pet feels right at home, we also encourage you to bring;

• Adequate ventilation
• Food, water & plenty of space
• Absorbent bedding
• Their favourite toys

Please ensure you always lock your vehicle and disable the alarm.

To visit your pets during the sailing, please head to our Guest Service Centre where our team will be happy to assist you further.

Dog-friendly kennels (Newhaven - Dieppe only)

Our dog-friendly kennels should only be booked if you are travelling with a dog.3 Kennels are provided onboard however we do not supply bedding, so you must bring this with you.

To ensure your dog feels right at home, we also encourage you to bring;

• Food, water & treats
• Absorbent bedding
• Their favourite toys

To visit your dog throughout the sailing please head to the Guest Service Centre onboard, who will assist you further.

Assistance & Guide dogs

Onboard DFDS we accept assistance dogs who are recognised by Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and confirm the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our passengers should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard, however, you will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets

Dover - Dunkirk & Calais: On the short crossings between Dover - Dunkirk & Calais, your children will have a great time in our dedicated children's play area. The playing equipment onboard has been specially designed for toddlers to safely go exploring.

Further information is available on our page dedicated to travelling with kids

All our crew are first aid trained. We do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We also recommend that passengers have travel insurance in case of emergency.

Each member of our crew is trained in all necessary safety measures and procedures and will immediately follow these in the event of danger.

At each departure, safety instructions are communicated to the passengers through the loudspeaker and displayed on the TVs. You’ll find more information on security measures in brochures and evacuation plans in each cabin. If you have any questions, please contact a member of staff.

NOTE ON ISPS: The ISPS (International Code for the Protection of Ships and Port Facilities), which has been operational in all ports and ships since 01.07.2004, requires companies to perform screening and checking of passengers, their luggage and vehicles. All passengers must have valid identification documents and present them when requested at the time of boarding.

Currency is accepted in GBP and EUR, and there is a currency exchange onboard the Dover - Calais/Dunkirk route where you can change any currency. Most major credit cards are accepted onboard including MasterCard and Visa.

On our Newhaven - Dieppe route we do not have currency exchange or ATM.

When purchasing Duty Free, there is a limit to the number of products you can bring back. Take a look at our handy infographic for clear information on how much Duty Free you can land. Your allowance will vary depending on whether you are travelling to an EU country from the UK or returning to the UK from the EU.

Here are some useful websites:

https://www.gov.uk/bringing-goods-into-uk-personal-use/arriving-in-Great-Britain
https://www.douane.gouv.fr/fiche/volume-and-value-based-customs-and-tax-allowance

Free Allowance

Onboard our loading officers will ensure you are parked in the correct area of the ship and are on hand if you need any assistance. If you are travelling with a motorbike, please ensure you attach the strap to your vehicle correctly and securely.

We do not have any electrical vehicle charging stations onboard our ships or at our terminals, however we welcome electric vehicles on our ferries.

Dover - Calais / Dunkirk

Lighthouse Café

From savoury wraps & snacks to a sweet scioche, from coffee to chocolate cake, there's something for everyone at the Lighthouse Café.

7 Seas Restaurant

With panoramic windows providing spectacular sea views, our 7 Seas restaurant serves a variety of delicious hot and cold dishes at affordable prices.

Horizon Restaurant

Enjoy a range of freshly made pizzas, pastas and salads at the Horizon Restaurant. Once you’ve placed your order, sit back and wait for your buzzer to sound, then collect your freshly made food and enjoy.

Further information is available on our pages dedicated to onboard restaurants:

Dover - Calais
Dover - Dunkirk

Newhaven - Dieppe

Maupassant Self-service Restaurant

Our Maupassant self-service restaurant is a great place to enjoy a meal as you sail, whether you opt for a filling breakfast on our morning departure, a leisurely lunch on our daytime sailing, or an evening meal on our later crossing.

The Maupassant restaurant has a variety of snacks and mains available, with something for all tastes. Choose from cooked and continental breakfast options, vegetarian meals, vegan meals, gluten free dishes, hot meals, and dishes especially prepared for children.

Beachy Head Bar

The Beachy Head is located in a beautiful split-level lounge with stunning sea views. Well-stocked with a selection of beers and spirits, fine French wines and liquors plus hot drinks, juices and soft drinks, it’s a great place to relax with friends and family. You can also order a continental breakfast (petit déjeuner) with croissants every morning.

You’ll also find freshly-prepared sandwiches and sweet treats if you fancy a quick snack rather than a main meal.

Further information is available on our page dedicated to onboard restaurants

While close to land, your mobile phone will connect to your normal network if available. While in open sea, mobile communication is possible by using satellite technology by international roaming. The availability of this service is dependent on your mobile network and tariff plan.

Neither DFDS nor its satellite supplier sets the tariffs for use of this service. The final charge applied to your mobile account will be determined by your own mobile operator. It is important you contact your mobile network supplier to confirm relevant international roaming tariffs prior to use.

From 1 January 2021, EU rules governing data and roaming charges no longer apply. Some mobile phone providers have said they will continue free data roaming benefits for their customers, so please check with your provider before travelling to the EU.

Note that a new law means that you will now be protected from incurring mobile data charges above £45 without you knowing.

To enquire about lost property on our UK-France routes, please email:

• Dover - France: lostp.dover@dfds.com
• Newhaven - Dieppe FR-lostproperty@dfds.com

Consumption of your own alcohol onboard is prohibited, including alcohol purchased from the onboard Sea Shop. Only alcohol purchased from the onboard bar & restaurant may be consumed.

Please keep your receipts from the bar as you may be requested to present them.

Excessive intake of alcohol is not permitted. For safety reasons you must behave properly at all times. Abusive or antisocial behaviour will be not tolerated.

If you do not comply with our behaviour policy you shall be subject to an additional surcharge.

Smoking, which includes e-cigarettes, is not permitted in passenger cabins and public areas, including corridors, halls, staircases and arcades. Smoking onboard the ship is permitted in designated areas only, which are appropriately marked including the relevant signs. An additional EUR 200 minimum surcharge shall be applied for smoking in areas other than those specifically designated (which corresponds to the value of the cleaning services to be ordered by DFDS).

Failure to comply with listed rules may result in being blacklisted from DFDS vessels.

Further information can be found in our Terms & Conditions, chapter 13 'Your behaviour'.

At DFDS, it is very important to us that our guests have the best possible experience onboard. The fresh sea, blue skies and beautiful sea air are always a good starting point for a wonderful travel experience. However, we are also aware that not all our passengers are equally seaworthy. Fortunately, something can be done about this.

A single seasickness pill before departure can create peace and ensure that the journey can be enjoyed to the fullest without disruption. In addition, it is recommended not to travel on an empty stomach.

We recommend purchasing the necessary seasickness preparations at the pharmacy before departure, as we do not dispense dispense seasickness pills onboard.

Pet-friendly cabins
Our pet friendly cabins mean your pet can stay in your cabin with you for the entire journey.

Leaving your pet in the vehicle

Your cat or other pet is welcome to stay in the vehicle during the sailing, however for their safety and welfare, we advise that they are inside a suitable secure carrier.

Please always make sure your pet is happy and ensure there is:

• Adequate ventilation
• Food, water & plenty of space
• Absorbent bedding
• Their favourite toys

Please ensure you always lock your vehicle and disable the alarm.

To visit your pets during the sailing, please head to our Guest Service Centre where our team will be happy to assist you further.

Dog-friendly kennels

Kennels are provided onboard however we do not supply bedding, so you must bring this with you.

To ensure your dog feels right at home, we also encourage you to bring;

• Food, water & treats
• Absorbent bedding
• Their favourite toys

To visit your dog throughout the sailing please use the key card you are provided with at check-in.

Assistance & Guide dogs

Onboard DFDS we accept assistance dogs who are recognised by Assistance Dogs International,(ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and confirm the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our passengers should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard, however, you will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets

Cabins: You cannot bring cots onboard or request one unless you have a Commodore cabin booked, this is due to safety regulations, as these cabins are more spacious.

If your child needs their own bed, we provide bed rails which are available at the reception on board. This rack can be mounted in front of the mattress and prevents the risk of falling out of bed while sleeping.

Child discount in restaurants:
In the buffet restaurant, Explorer's Kitchen, children receive a discount for both dinner and breakfast. The North Sea Bistro à la carte restaurant offers a discount on dinner compared to the adult meal price. Click here for more information about food onboard.

Children's entertainment:
Your children can have fun during the trip thanks to Jack's treasure hunt! In addition our onboard kids club has a mix of activities including play areas to keep your little pirates happy!

Little ones can enjoy treasure hunts, games and face painting and meet our mascot Jack the Pirate

All our crew are first aid trained. We do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We also recommend that passengers have travel insurance in case of emergency.

Each member of our crew is trained in all necessary safety measures and procedures and will immediately follow these in the event of danger.

At each departure, safety instructions are communicated to the passengers through the loudspeaker and displayed on the TVs. You’ll find more information on security measures in brochures and evacuation plans in each cabin. If you have any questions, please contact a member of staff.

NOTE ON ISPS: The ISPS (International Code for the Protection of Ships and Port Facilities), which has been operational in all ports and ships since 01.07.2004, requires companies to perform screening and checking of passengers, their luggage and vehicles. All passengers must have valid identification documents and present them when requested at the time of boarding.

Cash is accepted in GBP and EUR, and there is a currency exchange onboard where you can change any currency. Most major credit cards are accepted onboard including MasterCard and Visa. Please note we do not have an ATM onboard.

When purchasing Duty Free, there is a limit to the number of products you can bring back. Take a look at our handy infographic for clear information on how much Duty Free you can land. Your allowance will vary depending on whether you are travelling to an EU country from the UK or returning to the UK from the EU.

Here are some useful websites:

Bringing goods into the UK for personal use

Bringing goods into the Netherlands
Duty Free Allowance

Onboard our loading officers will ensure you are parked in the correct area of the ship and are on hand if you need any assistance. If you are travelling with a motorbike, please ensure you attach the strap to your vehicle correctly and securely.

We do not have any electrical vehicle charging stations onboard our ships or at our terminals, however we welcome electric vehicles on our ferries.

Onboard our Newcastle - Amsterdam - Newcastle route we have 2 restaurants and 1 cafe.

North Sea Bistro:
Our expertly trained chefs are our heroes of the kitchen, bringing to life carefully sourced regional and seasonal ingredients to create beautiful dishes to please every palate. The brand-new à la carte menu gives you a choice of delicious starters, mains and desserts, from mouth-watering rib eye steaks to pan fried scallops with a chorizo twist. Make the most of the unique atmosphere and enjoy a taste of luxury as you sail.

Explorers Kitchen:
Embark on a globetrotting gourmet adventure in Explorer’s Kitchen which offers both continental and cooked breakfasts as well as a wide selection of international dishes for your evening meal. We all know enjoying great food is one of the best parts of a holiday so come along to Explorer’s Kitchen to discover the culinary delights of the continent and beyond.

• International, all-you-can-eat buffet
• Kids under 3 eat free
• Vegetarian & vegan options

Coffee Crew Cafe:
Serving up some seriously sweet treats, head to Coffee Crew and indulge a little. Why not? You're on holiday!

Wash it down with your favourite Starbucks® drink, whether that is a cappuccino, latte, tea, hot chocolate or even the famous Frappuccino in our fully compostable cups. More information on restaurants can be found here.

While close to land, your mobile phone will connect to your normal network if available. While in open sea, mobile communication is possible by using satellite technology by international roaming. The availability of this service is dependent on your mobile network and tariff plan.

Neither DFDS nor its satellite supplier sets the tariffs for use of this service. The final charge applied to your mobile account will be determined by your own mobile operator. It is important you contact your mobile network supplier to confirm relevant international roaming tariffs prior to use.

From 1 January 2021 EU rules governing data and roaming charges will no longer apply. Some mobile phone providers have said they will continue free data roaming benefits for their customers, so please check with your provider before travelling to the EU.

Note that a new law means that you will now be protected from incurring mobile data charges above £45 without you knowing.

Items found onboard that we deem to be of high or sentimental value, may be held for up to 1 month.

Clothing and toiletries will not be held. To enquire if your property has been located, please email lostuk@dfds.com

Consumption of your own alcohol onboard is prohibited, including alcohol purchased from the onboard Sea Shop. Only alcohol purchased from the onboard bar & restaurant may be consumed.

Please keep your receipts from the bar as you may be requested to present them.

Excessive intake of alcohol is not permitted. For safety reasons you must behave properly at all times. Abusive or antisocial behaviour will be not tolerated.

If you do not comply with our behaviour policy you shall be subject to an additional surcharge.

Smoking, which includes e-cigarettes, is not permitted in passenger cabins and public areas, including corridors, halls, staircases and arcades. Smoking onboard the ship is permitted in designated areas only, which are appropriately marked including the relevant signs. An additional EUR200 minimum surcharge shall be applied for smoking in areas other than those specifically designated (which corresponds to the value of the cleaning services to be ordered by DFDS).

Failure to comply with listed rules may result in being blacklisted from DFDS vessels.

Further information can be found in our Terms & Conditions, chapter 13 'Your behaviour'.

At DFDS, it is very important to us that our guests have the best possible experience onboard. The fresh sea, blue skies and beautiful sea air are always a good starting point for a wonderful travel experience. However, we are also aware that not all our passengers are equally seaworthy. Fortunately, something can be done about this.

A single seasickness pill before departure can create peace and ensure that the journey can be enjoyed to the fullest without disruption. In addition, it is recommended not to travel on an empty stomach.

We recommend purchasing the necessary seasickness preparations at the pharmacy before departure, as we do not dispense dispense seasickness pills onboard.

Pet-friendly cabins
Our pet friendly cabins mean your pet can stay in your cabin with you for the entire journey.

Assistance & Guide dogs
Onboard DFDS we accept assistance dogs who are recognised by Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and confirm the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our passengers should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard, however, you will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets

All the ferries travelling on our Baltic Sea routes have children's play rooms. These spaces are not only fun, but also educational places for little ones to enjoy.

Further information can be found below:

Klaipeda-Karlshamn Kids Club

Klaipeda-Kiel Kids Club

Paldiski-Kapellskar Kids Club

All our crew are first aid trained. We do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We also recommend that passengers have travel insurance in case of emergency.

Each member of our crew is trained in all necessary safety measures and procedures and will immediately follow these in the event of danger.

At each departure, safety instructions are communicated to the passengers through the loudspeaker and displayed on the TVs. You’ll find more information on security measures in brochures and evacuation plans in each cabin. If you have any questions, please contact a member of staff.

NOTE ON ISPS: The ISPS (International Code for the Protection of Ships and Port Facilities), which has been operational in all ports and ships since 01.07.2004, requires companies to perform screening and checking of passengers, their luggage and vehicles. All passengers must have valid identification documents and present them when requested at the time of boarding.

Our restaurants, bars and shops accept payments in cash (Euros), as well as various credit and debit cards. There is no currency exchange or ATM on the ferry.

Onboard our loading officers will ensure you are parked in the correct area of the ship and are on hand if you need any assistance. If you are travelling with a motorbike, please ensure you attach the strap to your vehicle correctly and securely.

We do not have any electrical vehicle charging stations onboard our ships or at our terminals, however we welcome electric vehicles on our ferries.

On our Baltic Sea routes, you can choose between two restaurant types. Passengers can choose from a wide selection of food at the 7 Seas Buffet or try the à la carte restaurant, Mare Balticum. Passengers can also find a Navigator Bar where they can order drinks and snacks, as well as the Lighthouse Café onboard.

More information can be found here: Restaurants on Klaipeda-Karlshamn
Restaurants on Klaipeda-Kiel
Restaurants on Paldiski-Kapellskar

While close to land, your mobile phone will connect to your normal network if available. While in open sea, mobile communication is possible by using satellite technology by international roaming. The availability of this service is dependent on your mobile network and tariff plan.

Neither DFDS nor its satellite supplier sets the tariffs for use of this service. The final charge applied to your mobile account will be determined by your own mobile operator. It is important you contact your mobile network supplier to confirm relevant international roaming tariffs prior to use.

To enquire about lost property on our Baltic Sea routes please email pax.lt@dfds.com.

Consumption of your own alcohol onboard is prohibited, including alcohol purchased from the onboard Sea Shop. Only alcohol purchased from the onboard bar may be consumed.

Please keep your receipts from the bar as you may be requested to present them.

Excessive intake of alcohol is not permitted. For safety reasons you must behave properly at all times. Abusive or antisocial behaviour will be not tolerated.

If you do not comply with our behaviour policy you shall be subject to fine of 350 euros.

Smoking, which includes e-cigarettes, is not permitted in passenger cabins and public areas, including corridors, halls, staircases. Smoking onboard the ship is permitted in designated areas only, which are appropriately marked by the relevant signs. An additional EUR 200 minimum surcharge shall be applied for smoking in areas other than those specifically designated (which corresponds to the value of the cleaning services to be ordered by DFDS).

Failure to comply with listed rules may result in being blacklisted from DFDS vessels.

Further information can be found in our Terms & Conditions, chapter 13 'Your behaviour'.

At DFDS, it is very important to us that our guests have the best possible experience onboard. The fresh sea, blue skies and beautiful sea air are always a good starting point for a wonderful travel experience. However, we are also aware that not all our passengers are equally seaworthy. Fortunately, something can be done about this.

A single seasickness pill before departure can create peace and ensure that the journey can be enjoyed to the fullest without disruption. In addition, it is recommended not to travel on an empty stomach.

We recommend purchasing the necessary seasickness preparations at the pharmacy before departure, as we do not dispense dispense seasickness pills onboard.