Preparing for your ferry trip

If you are a British Citizen travelling to the EU, British traveller’s passports must meet 2 requirements:

• Passport must be issued within the last 10 years on the day you enter the EU. Please check the date of issue on the passport.
• Valid for at least 3 months after the day you depart the EU. Bearing in mind the above the passport should not be issued longer than 9 years & 9 months ago by the time you depart EU. This may differ for travel to and from countries that are in the EU but not in the Schengen area. Find out more about travel documents here.
  

If you are unsure whether or not your passport is valid, you can use a tool from the UK Government to check its validity.

For non-British Citizen passport holders, we recommend visiting the French Government website to check if you need a visa to enter France.

You must comply with all ID, passport, visa, immigration and health formalities, which apply to your travel or during the period of your stay. Passengers with invalid or inadequate travelling documentation will be turned away at check-in. We assume no responsibility for the consequences and you will not be eligible for a refund. It is your responsibility to check and fully comply with all the necessary rules for entry to the different countries. For more information please refer to the homepage of the following UK Government web page.

If you’re an EU, EEA or Swiss citizen travelling to the UK:

Irish citizens can continue to enter and live in the UK. EU, EEA and Swiss citizens can travel to the UK for holidays or short trips without needing a visa. In other cases, find out if you need to apply for a visa to enter the UK.

You can cross the UK border using a valid passport which should be valid for the whole time you are in the UK. EU, EEA and Swiss citizens can continue to use the automatic ePassport gates to pass through the border on arrival.

Since 1 October 2021 you cannot use an EU, EEA or Swiss national ID card to enter the UK unless you:

• have settled or pre-settled status under the EU Settlement Scheme, or Jersey, Guernsey or the Isle of Man’s settlement schemes
• have an EU Settlement Scheme family permit, or the equivalent from Jersey, Guernsey or the Isle of Man
• have a frontier worker permit
• are an S2 Healthcare Visitor
• are a Swiss national and have a Service Provider from Switzerland visa

In these cases, you can continue to use your national ID card to enter the UK until at least 31 December 2025.

If you’re waiting for a decision on your application for settled or pre-settled status, you can still use your EEA or Swiss national identity card to enter the UK if all of the following are true:

• you’ve applied for settled or pre-settled status under the EU Settlement Scheme, or Jersey, Guernsey or the Isle of Man’s settlement schemes
• you’ve been issued with confirmation your application is valid
• you’re not applying as a joining family member
  You must have the correct documents to show at the UK border if you’re travelling to the UK. You cannot use any documents to enter the UK that are not listed above.
  

If you are an EU national travelling to EU: If you are an EU national travelling back to the EU more information regarding travel documents can be found here.

Advanced Passenger Information: When travelling to and from the UK, it is now mandatory to provide Advance Passenger information. This is a requirement that is needed for each person prior to travel from the Government of the country you are travelling to and from and must be completed no less than 24hrs prior to travel.More information regarding Advanced Passenger Information can be found here

With DFDS, there is no limit to your luggage. Only the transport possibilities in the entrained car give the luggage limit. However, you should load your vehicle properly and safely. Foot passengers must be able to carry their luggage independently on board.

DFDS may accept vehicles carrying Hunting and Sporting weapons or ammunition under certain controlled conditions. You must declare the carriage of firearms, weapons and ammunition and provide proof of legality for their carriage by disclosing the type of license/certificate held if applicable. This must be done at the booking stage. To comply with strict compliance and conditions, passengers must fill out the Notification of Carriage of Weapons/Ammunition Code 100 form at least 24 hours before travel, this can be provided at the booking stage by contacting us direct. Please also note the import regulations of the respective country.

For more information regarding carrying dangerous goods, please see section 12 in our Terms and Conditions.

Dover

There are no car parking facilities available at this port.

Terminal Address
Eastern Docks, Dover
Kent
CT16 1JA
United Kingdom

Dunkirk

DFDS doesn't have a foot passenger service on this route. The car park is in front of the main office & we have car parking for customers. This is private parking (DFDS) and is free for short term stays.

Terminal Address
Port 5670 Terminal Car Ferry
Route de la Maison Blanche
F-59279 Loon-Plage
Dunkerque
France

Calais

DFDS doesn't have a foot passenger service on this route. Car park is in front of P&O Ferries building.

Terminal Address
Terminal Car Ferry
Gare Maritime Est F-62100
Calais
France

Newhaven

There are parking facilities at Newhaven, this is located at the terminal entrance and is bookable at the terminal desk.

Terminal Address:
Newhaven Ferry Port, Rail Approach
Newhaven, East Sussex
BN9 0DF

Dieppe

There are parking facilities for customers to use at the Dieppe Terminal. This is located at the front of the terminal and this is free of charge to use.

Terminal Address:
Ferry Terminal 7
Quai Gaston Lalitte
76200 Dieppe
France

More information on all terminals can be found here.

Dover - Calais/Dunkirk

On our Dover to Calais and Dover to Dunkirk ferry crossings, pet bookings must be made in advance of travel. Pets must remain secured inside your vehicle for the duration of the journey. However, you can visit your pet in your car during the crossing, simply head to Guest Services and a member of our team will assist you further.

More information regarding pet travel can be found here.

Newhaven - Dieppe

Foot Passenger with Pets
If you are travelling with your dog onboard our Newhaven - Dieppe route as a foot passenger you must ensure you have booked a kennel for your dog. Upon arrival to the port we advise you to check in with your pet at the passenger terminal.

Once all checks are completed you will board via our passenger shuttlebus, however, this will be dependant on the Duty Office as you maybe escorted in our DFDS vehicle, which will take you directly to the ship, where our team will greet you to assist and direct you to our pet kennels.

Vehicle Passenger with Pets
If you are travelling with your dog onboard our Newhaven - Dieppe route as a vehicle passenger, you must ensure you have booked a kennel for your dog alternatively it must stay in your vehicle for the duration of the journey. All other pets must be kept in the vehicle and cannot be booked into the kennel. Upon arrival to the port we advise you to check in with your pet at the car terminal.

Once all checks are completed you will drive on to the ship and will be greeted by our team who will assist you with parking correctly and direct you to our pet kennels.

More information regarding pet travel can be found here.

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel. We will always try our utmost to accommodate all requests for travel with us.

Dover – France

We have six ships running on our Dover – Calais & Dunkirk routes. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.

Please see an overview of our facilities below:

Côte Des Dunes /Côte Des Flandres
Lifts: One passenger lift measuring 130cm x 158cm, entrance door width 90cm Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on Côte Des Flandres – deck 7 & deck 8 Three wheelchair-accessible public toilets on Côte Des Dunes – one on deck 7 & two on deck 8

Calais Seaways
Lifts: One passenger lift measuring 190cm x 220cm. Entrance door width 120cm Parking available close to lift
Accessible Toilet Facilities: One wheelchair-accessible public toilet, deck 7. Bathroom equipped with shower, wash basin, WC & hand rails.

Dover Seaways/Delft Seaways/Dunkerque Seaways
Lifts: Three passenger lifts measuring 100cm x 138cm . Entrance door width 90cm. Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets: decks 6 and 7.

Newhaven - Dieppe

We have two ships operating on the Newhaven – Dieppe route, Côte d'Albâtre and Seven Sisters. These are branded as Transmanche Ferries but we can assure you that you will receive the excellent DFDS service you are used to.

Both ships are accessible for wheelchair users and we encourage you to tell us at the point of booking if you have any specific needs so we can make your crossing as smooth as possible.

Please see an overview of our accessible facilities below:

Cote D’Albatre/Seven Sisters
Lifts: Two passenger lifts measuring 130 x 140cm. Entrance door width 90cm.
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on deck 6 and deck 7 of both ships. Bathroom equipped with shower, wash basin, WC & hand rails available on deck 6 of both ships.
Accessible Cabins: Two-berth accessible cabin with telephone/alarm: berths at ground level. Cabin door width 90cm.

Further information can be found here

Assistance & Guide dogs
On board DFDS we accept Assistance dogs who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure Assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.

Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that Assistance & Guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets

Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation
Information for assistance dog owners - ADUK

Unfortunately meals cannot be prebooked prior to departure on our UK to France routes, however, you can still purchase food onboard.

Food & beverage offerings can be found here:

Dover to Dunkirk
Dover to Calais
Newhaven to Dieppe

Allergies: Onboard we can cater to all dietary requirements and offer a range of different meal options. Once within the restaurant please advise a member of staff and they will have an allergen policy for you to read and will also direct you to the most suitable options.

Sometimes the unexpected happens, therefore we advise all our customers to ensure they have adequate travel insurance. More information regarding travel insurance can be found in our Terms & Conditions, section 10 here

All passengers must carry all required travel documents, including a valid physical ID card, passport, visas, immigration and health documents, in order to enter the countries they intend to enter. It is your responsibility to check and comply with all necessary rules of the arrival country.

Entry requirements may change depending on your nationality:

Nordic citizens over 18 years of age
Physical passport
Physical driver's license (digital driver's license NOT valid), or
Physical national photo ID card.

Nordic citizens under 16 years of age who are accompanied by a parent/guardian are exempt from the requirement to present a physical personal ID document, as long as the parent/guardian is also a Nordic citizen with relevant physical ID.

Nordic citizens under 16 years of age who are not accompanied by a parent/guardian are subject to the same rules as adults.

EU/EEA citizens (including children under 18 years of age)
Physical passport or physical national photo ID card.

Third-country nationals (including children under 18 years of age)
Physical passport, including visa or residence permit for the Schengen area, if required

ID requirements for entry to Denmark

ID requirements for entry to Norway

Passengers travelling without a car must be able to carry their own luggage and are responsible for carrying the luggage from the terminal building to the ship and vice versa.

Passengers with vehicles do not have access to the car deck during the journey, so you must take what you need during the journey with you when you leave your car.

Electrical appliances:
For safety reasons, only necessary personal electrical appliances, such as a phone charger or blow dryer, are allowed. Electric kettles or other kitchen appliances are not permitted onboard. This is because electrical appliances generally pose a fire risk if there is a defect. It has therefore been decided that our ships only allow the use of as few electrical appliances as possible.

If requested by DFDS and/or the customs authorities, you must state the nature and amount of luggage carried.

If you have special luggage requirements, please contact us in advance to avoid disappointment.

Dangerous goods or firearms must be declared at the time of booking and not later than 24 hours before departure and can only be transported in a vehicle.

For more information regarding dangerous goods, please see chapter 12 in our Terms and Conditions

Oslo Terminal

AimoPark offers both short and long term parking spots outside the terminal. It is possible to pay at machine or via EasyPark app. You can travel by Bus 60 to the last stop Vippetangen.

Terminal Address
Akershusstranda 31
0150 Oslo
Norway

Frederikshavn Terminal

There are only a few parking spaces within the terminal area. We recommend that you park in the parking spaces offered by the Port of Frederikshavn. From here it is a 10-minute walk to the terminal via the walkway. You can travel by Bus 973X or train to Havnepladsen.

Terminal Address:
Frederikshavn Havn/Port of Frederikshavn
Færgeleje 4/Berth 4
Færgehavnsvej 16
9900 Frederikhavn
Denmark

Copenhagen Terminal

DFDS offers a limited number of parking spaces at the terminal for 195 DKK per day. We recommend pre-booking parking by contacting Customer Care +45 33 42 30 00. We also offer parking outside the terminal for 15 minutes for free. You can travel by Metro or tram to Nordhavn station.

We also offer a shuttle bus service to and from Copenhagen terminal.

Terminal Address:
Dampfærgevej 30
2100 København Ø
Denmark

More information on all terminals can be found here.

You are welcome to travel with your dog, cat or other pets onboard our Oslo -Frederikshavn-Copenhagen route whether you travel as a foot passenger or with a vehicle. Pets are only allowed to travel if a pet friendly cabin is booked in advance, as it is not allowed to leave them in your vehicle during the crossing.

If you travel with a dog, cat or ferret, the pet must have:

• ID marking/microchipping
• Received anti-rabies vaccine
• Received treatment against tapeworm echinococcus (dogs only)

For other pets, please check national rules of the destination country.

For more information regarding travelling with pets on the Oslo - Frederikshavn - Copenhagen route please click here.

People with disabilities or reduced mobility
If you, or someone you book for, has a disability, is reduced in mobility or has other physical limitations that may be a challenge on the trip, we would like to know this when you book – both for safety and so that we can ensure the best possible trip. Therefore, we ask you to contact us prior to the trip and follow the rules written down in clause 14 of our travel conditions.

Information at the time of booking
Before or during your booking or pre-purchase of a ticket, we need to know any special needs of travellers with disabilities or persons with reduced mobility. This applies to needs related to accommodation, seating or other necessary measures such as medical equipment carried, provided that the need is known at the time of booking or at the time of ticket purchase. Our terminals in Copenhagen and Oslo are handicap accessible, and you will find both elevator and disabled-friendly toilets in both terminals.

People with reduced mobility
All our ships have cabins designed for people with reduced mobility. As travellers' needs are individual and we want to organise your trip in the best possible way, these cabins can only be booked by phone. Please contact us in advance.

Information for wheelchair users
If you use an electric wheelchair and want to use the shuttle buses to and from the terminal, you must remember to book a ticket in advance and make sure that you are in an electric wheelchair when booking. It is only on the departure from Nørreport that it is possible to bring an electric wheelchair on the bus.

Impaired vision
For safety reasons, the traveller must inform about his or her reduced eyesight when booking. Blind people can travel unaccompanied and are allowed to bring guide dogs. Please contact us in advance for further arrangements.

Further information on accessibility can be found here.

Assistance animals:
When travelling with an assistance dog it is required that the dog complies with the Pet Travel Scheme and DFDS should be notified beforehand. Please be aware you are responsible for the welfare of the dog during your journey.

An emotional support dog would have to follow the same rules as a regular pet. They would have to stay in the pet friendly cabin during the crossing and only be let out to the designated area onboard to relieve themselves.

Children up to 3 years of age travel for free, provided that no additional bed is required. It is not allowed to bring your own baby beds or camping beds in the cabin due to safety regulations. We have bed rails available at the reception onboard. Bed rails can be mounted in front of the mattress and prevent the risk of falling out of bed while sleeping.

For certain Commodore cabins, it is possible to reserve a baby bed in advance. These cabins are more spacious and extra beds won't block the passage.

At DFDS we welcome pregnant women onboard. However, please be aware that we do not have a doctor onboard our ships. Therefore, we advise pregnant women who are in week 34 or later not to travel with DFDS.

For more information, please see chapter 6 of our Terms and Conditions.

Onboard our Oslo-Frederikshavn-Copenhagen route, unaccompanied minors under the age of 16 may not travel alone due to the length of the journey and safety regulations.

We allow people aged 16 and above to travel as a transportation passenger. If you are travelling on a mini cruise, you have to be 18 years of age or be accompanied by an adult.

For more information, please see our Terms & Conditions, chapter 7

We recommend pre-booking meals to be sure you can eat when you wish. You can choose between our 7 Seas buffet or choose a 2- or 3-course dinner at The Explorer a la carte restaurant. Please be aware that it is not possible to pre-book at our pizza & pasta restaurant, Little Italy.

Allergies:
Onboard we can cater to all dietary requirements and offer a range of different meal options. Once within the restaurant please advise a member of staff and they will have an allergen policy for you to read and will also direct you to the most suitable options.

More information on catering can be found here.

Sometimes the unexpected happens, therefore we advise all our customers to ensure they have adequate travel insurance.

Only for Norwegian customers:
You can buy cancellation insurance as a Norwegian traveller. The insurance must be bought at the time of booking the journey, and must be bought for each person to be valid. 50 NOK per person.

For more information regarding travel insurance, please see chapter 10 of our Terms & Conditions

All passengers, adults and minors, must carry all required travel documents, including a valid ID card, passport, visas, immigration and health documents, in order to enter the countries they intend to enter or return to the country of departure. It is passenger responsibility to check and comply with all necessary rules to enter different countries.

For more information regarding passports, visas and health insurance, please see chapter 8 in our terms and conditions

Luggage is not limited for those travelling by car. There is also no luggage limit for people travelling to Sweden and Germany without a car, but if you intend to carry larger luggage, you must be able to carry this yourself, as you are responsible for carrying the luggage from the terminal building to the ship and vice versa.

Passengers travelling with vehicles are allowed to leave their luggage in the car. Passengers have to make sure that they take all the necessary things that will be needed during the crossing, as they will not to be allowed to visit the car deck after vessel has set sail.

Foot passengers are allowed to leave their luggage in the dedicated lockers or storage room (depending on vessel and availability) on car deck. Passengers have to make sure that they will take all the necessary things that will be needed during the crossing, as they will not to be allowed to visit the car deck after vessel has set sail.

Dangerous goods and weapons must be declared at the time of booking by contacting DFDS.

For more information regarding dangerous good and weapons, please see chapter 12 in our Terms and Conditions

Klaipeda Terminal

There is a short-term and long-term car park at the Klaipeda Central Ferry Terminal.

You can find more information on parking here

There are no direct bus transfers from/to Klaipeda Terminal. Passenger can book taxi services onboard at the ship's reception or at the terminal at the passenger check-in desk.

Klaipeda Central Train / Bus Station is about 30 minutes by bus from Klaipeda Central Terminal.

Terminal Address:
Klaipeda Central Terminal (CKT)
Baltijos pr. 40
93270 Klaipeda
Lithuania

Kiel Terminal

The parking lot at the Kiel terminal is located in the terminal area. The price is EUR 7.50 per night. No special conditions. A parking space can be booked through the customer service center or at the check-in in Kiel on the day of departure. There is no difference between short-term and long-term parking rates.

If you are travelling by bus from central train station, take line 11 or 60S in direction to Dietrichsdorf and get off at bus stop ""Grenzstraße"", after you need to go approximately 800 metres.

You can also book a taxi service. A taxi from central train station to Ostuferhafen costs approximately 20 EUR.

Terminal Address:
Ostuferhafen
Ostuferhafen 15
24149 Kiel
Germany

Paldiski Terminal

There is only a short-term car park at the Paldiski terminal. Foot passenger aren't permitted on this route, therefore there are no transfers are available.

Terminal Address:
Paldiski Northern port
Peetri 11
76085
Paldiski
Estonia

Karlshamn Terminal

In the Karlshamn terminal, the parking lot is located behind the passenger terminal. Free parking for up to 7 days. Parking requires a permit, which can be obtained at the registration desk. Parking is also possible without purchasing ferry tickets.

Terminal Address:
DFDS Seaways AB
Öresundsvägen 49-01
SE-374 31
Karlshamn
Sweden

Kapellskar Terminal

There is a 12-hour free parking lot in the Kapellskar Terminal in the area marked A. In zone B, the car can be left longer, but no longer than 7 days. It will cost SEK 30 for 24 hours.

Foot passengers aren't permitted on this route. However, if a taxi is needed, you can call this number: Norrtälje taxi +46 176 108 00.

Terminal Address:
Port of Kapellskar
Västra Kapellskar 8
76015
Gräddö
Sweden

More information on all terminals can be found here.

You are welcome to travel with your dog, cat or other pet onboard our Baltic Sear routes whether you book as a foot passenger or with a vehicle.

Pet-friendly Cabins
Our pet-friendly cabins are bookable online and should only be booked if you are travelling with a cat or dog. If there are no pet-friendly cabins are available, please do not book a different cabin type, these do not accommodate pets.

£27 per pet, per way, which is in addition to the cabin price. No fee for Guide, Hearing & Assistance Dogs.

Dog-friendly Kennels (Aura & Luna Seaways only) Our dog-friendly kennels are bookable online and should only be booked if you are travelling with a dog. Kennels are provided onboard however we do not supply bedding, so you must bring this with you.£27 per dog, per way.

More information about travelling with pets can be found here.

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel. We will always try our utmost to accommodate all requests for travel with us. Further information can be found here.

Assistance & guide dogs Onboard DFDS we accept assistance dogs who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets

Here are some useful websites:

Assistance Dogs International Home - International Guide Dog Federation (igdf.org.uk) Information for assistance dog owners - ADUK (assistancedogs.org.uk)

Customers can book their travel with children online. Children and infants can only travel with an adult. Although 16-18 years old passengers can travel alone, they are required to present written permission from the parents or legal guardian.

Passengers travelling with infants will receive a special sign (hanger) during check-in that will identify to vessel crew that there are infants in the car and staff will accommodate a better place for parking the car (except on the Paldiski - Kapellskar route). Please note: there is limited space on each deck and availability depends on loading, if there is no space, customers with children will be placed in standard passenger spots.

At DFDS we welcome pregnant women on board. However, please be aware that we do not have a doctor onboard our ships. Therefore, we advise pregnant women who are in week 34 or later not to travel with DFDS.

For more information for pregnant travellers, please see chapter 6 of Terms and Conditions
Information regarding travelling with children can be found here

Pre-booking meals is available online via your online profile, under 'My Booking'.

Passengers will find the Swedish-style restaurant, 7 Seas Buffet, and the à la carte restaurant, Mare Balticum, on our Baltic Sea routes.

Food & beverage offerings can be found here:

Klaipeda to Karlshamn Klaipeda to Kiel Paldiski to Kapellskar

Allergies:
Onboard we can cater to all dietary requirements and offer a range of different meal options. Once within the restaurant please advise a member of staff and they will have an allergen policy for you to read and will also direct you to the most suitable options.

Sometimes the unexpected happens, therefore we advise all our customers to ensure they have adequate travel insurance. For more information regarding travel insurance, please see chapter 10 of our Terms & Conditions