Särskilda behov
Vägledning för passagerare med funktionsnedsättning
DFDS vill göra resorna så bekväma som möjligt för funktionsnedsatta passagerare och passagerare med särskilda behov.
Företaget strävar efter att alla passagerare ska kunna använda företagets tjänster när det är möjligt och säkert att göra detta.
Vi kan inte hindra dig att resa enbart på grund av en funktionsnedsättning och du har rätt att resa utan någon extra kostnad enligt samma villkor som alla andra passagerare. Du har rätt till viss assistans både i hamnen och ombord på fartyget. Detta inkluderar hjälp vid ombordstigning och/eller när du lämnar färjan, hjälp med bagage och/eller specifik medicinsk utrustning, samt hjälp med att ta dig till toaletten.
För att kunna hjälpa dig behöver vi få information om dina behov när bokningen görs. Observera att det kan finnas gränser i vilka tjänster det är rimligt att vi erbjuder.
Accessible travel on the UK-France Routes
We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.
For safety reasons we can only cater for up to five wheelchair passengers at once onboard our vessels.
Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.
Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.
Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.
In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.
If you would like to contact us, you can do so by visiting our contact page here.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.
If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.
We have six ships running on our Dover–Calais & Dunkirk routes. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.
Please see an overview of our facilities below:
Côte Des Dunes /Côte Des Flandres
Lifts: One passenger lift measuring 130cm x 158cm, entrance door width 90cm Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on Côte Des Flandres – deck 7 & deck 8, Three wheelchair-accessible public toilets on Côte Des Dunes – one on deck 7 & two on deck 8
Cote D'opale
Accessible Lift:
2.80 m x 2.00 m and height 2.10 m
Door entrance width 1.30 m.
Accessible Toilet Facilities: We have 3 accessible toilets, one is located next to the Information Desk on deck 8, one by the Lighthouse Café on deck 8 and one on deck 7. Bathroom is equipped with shower, wash basin, WC & hand rails.
Dover Seaways/Delft Seaways/Dunkerque Seaways
Lifts: Three passenger lifts measuring 100cm x 138cm . Entrance door width 90cm. Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets: decks 6 and 7.
Newhaven – Dieppe
We have two ships operating on the Newhaven – Dieppe route, Côte d'Albâtre and Seven Sisters. These are branded as Transmanche Ferries but we can assure you that you will receive the excellent DFDS service you are used to.
Both ships are accessible for wheelchair users and we encourage you to tell us at the point of booking if you have any specific needs so we can make your crossing as smooth as possible.
Please see an overview of our accessible facilities below:
Cote D’Albatre/Seven Sisters
Lifts: Two passenger lifts measuring 130 x 140cm. Entrance door width 85cm
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on deck 6 and deck 7 of both ships. Bathroom equipped with wash basin, WC & hand rails available on deck 6 of both ships
Accessible Cabins: Two-berth accessible cabin with telephone/alarm: berths at ground level, with toilet & shower. Cabin door width 90cm
Assistance available for ACCESSIBLE passengers boarding and disembarking
You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessible friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.
Our ports and terminals have the following facilities for passengers who require additional assistance:
| Terminal/Port | Wheelchair | Adapted Toilets | Lifts |
|---|---|---|---|
| Dunkirk | No | Yes | Yes |
| Dover | No | Yes | Yes |
| Newhaven | Yes | Yes | No |
| Dieppe | Yes | Yes | No |
Onboard DFDS we accept assistance dogs who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes. The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.
If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.
Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
Further information is available on our page dedicated to pets.
Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)
Accessible travel on Dunkirk-Rosslare route
We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.
For safety reasons we can only cater for up to 1 wheelchair passengers at once onboard our vessels.
Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.
Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.
Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.
In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.
If you would like to contact us, you can do so by visiting our contact page here.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.
If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.
Two ships run on our Dunkirk-Rosslare route: Regina Seaways and Optima Seaways.
All* public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs. *Please note the Recliner Lounge on the Optima Seaways is not wheelchair friendly.
If you have a wheelchair that you don’t need to use all the time, we have storage onboard that you can use.
If you require any further assistance whilst onboard, our Guest Service Centre is open 24/7 and will be happy to help.
Our Guest Service Centre can be found on deck 6 on Regina Seaways and deck 5 on Optima Seaways.
See an overview of the facilities on each ship below:
Regina Seaways
Accessible Cabins: 1 cabin - 3 bed outside cabin on Deck 6. They are larger than our standard cabins and accommodate wheelchairs and prams. Vinyl flooring in the shower provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.
All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.
• 2 guests in the cabin
• 2 beds in the cabin
• Large en suite seated shower & WC
• Clothes hooks & hangers, desk & mirror
• Towels & bedding included
Optima Seaways
Accessible Cabins: 2 cabins - 4 bed inside cabin on Deck 5. They are larger than our standard cabins and accommodate wheelchairs and prams. Vinyl flooring in the shower provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.
All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.
• 2 guests in the cabin
• 2 beds in the cabin
• Large en suite seated shower & WC
• Clothes hooks & hangers, desk & mirror
• Towels & bedding included
You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessable friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.
Car parking:
Rosslare port has 24-hour parking available within 5 minutes from the building. The port also offers accessible parking closer to the main terminal building, and a pick-up and drop-off zone directly outside the building. The cost of parking ranges depending on how long you’re staying. Website for more information.
Port facilities:
| Terminal/Port | Wheelchair | Adapted Toilets | Lifts |
|---|---|---|---|
| Dunkirk | No | Yes | Yes |
| Rosslare | Yes | Yes | No |
Onboard DFDS we accept assistance dogs that are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.
The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.
If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.
Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
Further information is available on our page dedicated to pets.
Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)
Accessible travel on the Amsterdam-Newcastle route
We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.
For safety reasons we can only cater for up to five wheelchair passengers at once onboard our vessels.
Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.
Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.
Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.
In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.
If you would like to contact us, you can do so by visiting our contact page here.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.
If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.
Newcastle-Amsterdam
Two ships run on our Newcastle–Amsterdam route: King Seaways and Princess Seaways.
All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs, except the Sky Bar which is only accessible via an external staircase.
If you have a wheelchair that you don’t need to use all the time, we have storage onboard that you can use.
If you require any further assistance whilst onboard, our Guest Service Centre is open 24/7 and will be happy to help.
Our Guest Service Centre can be found on deck 7 on King Seaways and deck 6 on Princess Seaways.
See an overview of the facilities on each ship below:
King Seaways
Accessible Cabins: Four outside cabins and two inside cabins - entrance door width 90 cm. They are larger than our standard cabins and accommodate wheelchairs and prams. Tiled flooring provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.
All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.
• 2 guests in the cabin
• 2 beds in the cabin
• Large en suite seated shower & WC
• Clothes hooks & hangers, desk & mirror
• Towels & bedding included
Lifts: Suitable for regular sized wheelchairs. Two lifts from deck 6 to 7, measuring 108 cm x 144 cm - entrance door width 87 cm. Two twin lifts measuring 107 cm x 143 cm - entrance door width 90 cm
Accessible Toilet Facilities: Wheelchair-accessible public toilet on deck 9 - entrance door width 100 cm
Restricted Areas: Deck 5 has no lift access. Access to open decks for wheelchairs is on deck 10. Sky bar on deck 12 is only accessible by outside staircase.
Princess Seaways
Accessible Cabins: Two outside cabins and two inside cabins - entrance door width 88cm. They are larger than our standard cabins and accommodate wheelchairs and prams. Tiled flooring provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.
All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.
• 2 guests in the cabin
• 2 beds in the cabin
• Large en suite seated shower & WC
• Clothes hooks & hangers, desk & mirror
• Towels & Bedding included
Lifts: Suitable for regular sized wheelchairs Two lifts from deck 5 to 6, measuring 108 cm x 144 cm - entrance door width 87 cm Two twin lifts measuring 107 cm x 143 cm - entrance door width 85 cm
Accessible Toilet Facilities: in wheelchair accessible cabins only
Restricted Areas: Deck 4 has no lift access
You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessible friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.
Our ports and terminals have the following facilities for passengers who require additional assistance:
| Terminal/Port | Wheelchair | Adapted Toilets | Lifts |
|---|---|---|---|
| IJmuiden | Yes | Yes | Yes |
| Newcastle | Yes | Yes | Yes |
Onboard DFDS we accept assistance dogs who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.
The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.
If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.
Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
Further information is available on our page dedicated to pets.
Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)
Accessible travel on the Baltic Sea routes
We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.
For safety reasons we can only cater for up to five wheelchair passengers at once onboard our vessels.
Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.
Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.
Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.
In order to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.
If you would like to contact us, you can do so by visiting our contact page here.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy.
This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.
If you have not contacted us before you travel to alert us of your needs, we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.
Our onboard facilities offer access to wheelchair users. If you require any assistance during your journey, please contact the Information Desk onboard our vessels.
Our ships have the following facilities for accessible passengers and persons with reduced mobility. Please note that you can only book accessible cabins via our booking office due to limited availability.
When travelling with DFDS we want your crossing to be as comfortable as possible. Our range of accessible cabins onboard our ferries across Europe ensure everyone can travel with ease. Tiled flooring and seated showers with rails offer added convenience. Please let us know at the point of booking if you require an accessible cabin and we will ensure your needs are met.
Find out more about our accessible cabins on our different routes below.
Aura Seaways & Luna Seaways
• Lifts: Suitable for regular sized, manual wheelchairs. Two lifts. Dimensions: 215 cm x 140 cm, door width 110 cm
• Restrictions: Two elevators available from deck 3 to deck 11
• Accessible Toilet Facilities: Available on deck 9
• Accessible Cabins: Two accessible cabin available. Assistance available for disabled passengers boarding and disembarking.
Athena Seaways & Victoria Seaways
• Lifts: Suitable for regular sized, manual wheelchairs. One lift. Dimensions: 203 cm x 180 cm, door width 93 cm;
• Restrictions: Lift available from deck 4 to deck 6. Escalator can be used between deck 3 & 4 and between deck 4 & 5
• Accessible Toilet Facilities: Available on deck 5
• Accessible Cabins: One accessible cabin available. Assistance available for disabled passengers boarding and disembarking.
Sirena Seaways
• Lifts: Suitable for regular sized, manual wheelchairs. One lift. Dimensions: 170 cm x 165 cm, door width 84 cm
• Restrictions: One elevator available from car decks 6 and 7
• Accessible Toilet Facilities: Available on deck 8
• Accessible Cabins: Two accessible cabins available. Assistance available for disabled passengers boarding and disembarking.
You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessible friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.
Our ports and terminals have the following facilities for passengers who require additional assistance:
| Terminal/Port | Wheelchair | Adapted Toilets | Lifts |
|---|---|---|---|
| Kapellskar | No | Yes | Yes |
| Karlshamn | No | Yes | Yes |
| Klaipeda | No | Yes | Yes |
| Kiel | No | Yes | No |
| Paldiski | No | No | No |
Onboard DFDS we accept assistance dogs that are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.
The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.
If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.
Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are.
Emotional support animals can travel with us, but they must follow the same rules as pets.
Further information is available on our page dedicated to pets.
Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)
Accessible travel on Copenhagen-Frederikshavn-Oslo route
We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.
For safety reasons we can only cater for up to five wheelchair passengers at once onboard our vessels.
Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.
Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.
Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.
In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.
If you would like to contact us, you can do so by visiting our contact page here.
If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.
After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.
Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.
Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.
If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.
Our onboard facilities offer access to wheelchair users. If you require any assistance during your journey, please contact the reception onboard our vessels.
Our ships have the following facilities for accessible passengers and persons with reduced mobility. Please note that you can only book accessible cabins via your booking office due to limited availability.
When travelling with DFDS we want your crossing to be as comfortable as possible. Our range of accessible cabins onboard our ferries across Europe ensure everyone can travel with ease. They are larger than regular cabins and can accommodate wheelchairs and prams. Tiled flooring and seated showers with rails offer added convenience. Please let us know at the point of booking if you require an accessible cabin and we will ensure your needs are met.
Find out more about our accessible cabins on our different routes below.
Crown Seaways
Accessible cabins: Accessible cabins available on deck 5. Cabin door entrance: 90cm x 197cm
Accessible toilet facilities: Accessible toilets available on deck 7 and 8
Elevators: Four passenger elevators measuring 150cm x 125cm with an entrance width of 90cm. All decks are accessible with an elevator except the sun deck including the Mermaid Bar on deck 12
Pearl Seaways
Accessible cabins: Accessible cabins available on deck 5. Accessible cabin door entrance: 90cm x 197cm
Accessible toilets facilities: Accessible toilets available on deck 7, 8 and 11
Elevators: Five passenger elevators are available; two in the stern (97cm x 216cm with an entrance width of 79cm) and three in the middle of the ship (156cm x 150cm with an entrance width of 89cm). All decks are accessible with an elevator except the sun deck on deck 12
You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessible friendly. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.
Our ports and terminals have the following facilities for passengers who require additional assistance:
| Terminal/Port | Wheelchair | Adapted Toilets | Lifts |
|---|---|---|---|
| Copenhagen | Yes* | Yes | Yes |
| Frederikshavn | No | Yes | Yes |
| Oslo | Yes* | Yes | Yes |
*If you require a wheelchair at the terminal, please let us know at the time of booking and during check-in.
Onboard DFDS we accept assistance dogs that are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.
The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.
If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.
Emotional Support Animals
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
Further information is available on our page dedicated to pets.
Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)
Kundservice
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Havets regent!
Vi är glada att meddela att DFDS ännu en gång har lyckats behålla titeln som Världens ledande färjeoperatör på den prestigefyllda World Travel Awards 2024.
Det här hade inte varit möjligt utan er – våra lojala passagerare. Tack för att ni uppmärksammar våra medarbetares hårda arbete och engagemang för att göra varje resa lika enastående som den förra.
Ditt fortsatta stöd är grundbulten i vår framgång.